 Buying on line |
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What are the steps to buying on line? |
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Buying on line is just a matter of a few clicks:
1/ browse our on line catalogue and use the virtual basket to prepare your order.
2/ once ready to order, choose the shipping charges matching your order and indicate how you wish to pay.
3/ you must create an account before validating your order. This is necessary for having a history of your orders and a shipping tracking.
4/ if you chose a credit card payment, you will be asked for your credit card details through an online secure SSL form.
5/ validate. Then we start preparing your order! |
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Are my purchases protected? |
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Yes! Once you are ready to order, you are invited to enter our secure zone. All our secure pages include the logo of our SSL certificate authority COMODO. |
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What does SSL mean? |
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When you choose a credit-card payment, you have to enter your credit card number and expiration date. At this point the connection with the server is encrypted and the transmitted data is coded (SSL protocol). This ensures your transactions are completed in a secure manner. |
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I am ready to order but I am asked for a password... |
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Once you have validated your basket, we are going to ask for your shipping information (address and so on). At this time you are invited to create an account on the site: this will let you come back in the future without the need to re-enter your shipping information. This is the reason why you have to choose a password. Do not forget it! |
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I lost my password... |
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If you've lost the password of your account on our site, just enter your email address. The password will be sent to your email immediately. |
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My address / email / phone number have changed |
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Once you have created an account on our site, you may view it and if necessary update it. |
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